S H Wilkinson Architects LTD Privacy Policy

 

Our contact details

Company Name: S H Wilkinson Architects LTD

Address: 6 Dale Lee, Westhoughton, Bolton, BL5 3YE

Phone Number: 01942 538 533 and 07809 373 066

E-mail: enquiries@shwilkinson.co.uk

Website: www.shwilkinson.co.uk

Company Registration Number: 10458427

VAT Registration Number:  342168708

 

 

The type of personal information we collect

 

We currently collect and process the following information:

 

• Name and title

 

• Mailing address, site address, billing address, contact details including email address and telephone numbers

 

• Information submitted to support a Planning Application including; site address / description of site location, applicant name, applicant address, property ownership details, previous property owner name and address, property drawings and site plans containing name and address and property photographs

 

• Information about your intentions in relation to property, or title and development information as it relates to you individually

 

• Correspondence from you, and correspondence from Local Planning Authorities, other Council departments and third party specialists and/or surveyors relating to your application

 

• Details about payments made to S H Wilkinson Architects LTD

 

• Website user stats and Cookies.

 

• Customer reviews

 

 

How we get the personal information and why we have it

 

Most of the personal information we process is provided to us directly by you by:

 

• Completion of the ‘Request a Call Back’ form on our website

 

• You have contacted us via Telephone or Email

 

 

We also receive personal information indirectly, from the following sources:

 

• Third party specialist or surveyors (including builders, contractors or surveyors) who have provided your contact details

 

 

We use the information that you/they have given us in order:

 

• To contact you to discuss our architectural services

 

• To contact you to provide a quote for architectural services

 

• To deliver a contractual architectural service, including the submission of various Planning Applications and Building Regulations Applications to the Planning

• Portal and Local Planning Authorities

 

• For internal record keeping

 

 

We may share this information with:

 

• Planning portal and Local Planning Authorities. This will be done if we submit any Planning Applications and/or Building Regulations Applications on your behalf.

 

• Planning Inspectorate. This will be done if we submit any Planning Appeals on your behalf.

 

• Third party specialists and/or surveyors. This will only be done at your request.

 

• Accountant, QuickBooks Accounting Software for invoicing and if the project is used for a Research and Development Application

 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

 

• We have a contractual obligation

 

• We have a legal obligation

 

Planning Applications can only be submitted to the Planning Portal, Local Planning Authority and Planning Inspectorate if certain personal information is provided (detailed in ‘The type of personal information we collect’ section, bullet point 3). We will therefore submit this information to the Planning Portal, Local Planning Authority and/or Planning Inspectorate if we are instructed to submit an application on your behalf, which will be shown on their websites. It is necessary for them to process your personal information to enable them to facilitate the planning process under the:

 

• Statutory duty under the Town and Country Planning Act 1990

 

• Statutory requirement under the Building Act 1984

 

If we submit a Planning Application on your behalf, you can read the Privacy Policy for the Planning Portal here: Privacy notice - Website Terms and Conditions - Planning Portal

 

The Application will be passed by the Planning Portal to your Local Planning Authority for review and approval. Please see your relevant Local Planning Authority for their Privacy Policy.

 

If we submit a Planning Appeal on your behalf, you can read the Privacy Policy for the Planning Portal here:  Customer Privacy Notice - GOV.UK (www.gov.uk)

 

 

How we store your personal information

Your information is securely stored. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We maintain various industry standard security technologies and tools to prevent and detect unauthorised access and amendments to our systems, including firewalls and other perimeter devices, anti-virus and threat protection systems and email and internet security software.

 

In addition, we limit access to your personal data to our employees and only share your information as outlined above.

We will only keep your personal information for as long as is reasonably necessary to fulfil the purposes we collected it for and to deliver our service. This includes to meet any legal, regulatory, tax, accounting or reporting requirements. We maintain specific records management and retention policies and procedures, so that personal information is reviewed and deleted after a reasonable time with the following criteria:

 

• The purpose of processing your information

 

• Whether we have any legal, regulatory, tax, accounting or reporting requirements obligation to continue to process your information

 

• Any relevant agreed sector practices on how long information should be retained e.g. RIBA and ARB guidelines

 

• For the purpose of resolving disputes, defending against legal and regulatory challenges

 

We may anonymise your personal data (so that it can no longer be associated with you) for internal records.

 

When we need to remove personal information, we will either securely delete or anonymise it. If this is not possible (for example, because it has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.

 

 

Your data protection rights

Under data protection law, you have rights including:

 

Your right of access - You have the right to ask us for copies of your personal information.

 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at enquiries@shwilkinson.co.uk if you wish to make a request.

 

 

Website and Cookie Notice

In certain instances, our website may use cookies which are small electronic files of letters and numbers that are transferred to your computer's hard drive through your web browser. This allows us to recognise your browser and help us to track visitors to our site; enabling us to understand better the products and services that will be most suitable to you.

 

The information collected could include; your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and information about other technology on the devices you use to access this website. It could also include information about how you came to and leave our website, as well as how you use our website and services.

 

We may use the following types of cookies:

Strictly necessary cookies: These are cookies that are required for the operation of our website.

 

Analytical or performance cookies: These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

 

Functionality cookies: These are used to recognise you when you return to our website and our platform. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or region).

 

Links to other websites

Areas of our website contains links to a third party form and connections to enable you to visit other websites of interest easily. Once you have used these links to leave our site, we do not have any control over these other websites or the analytics of the feedback forms. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at enquiries@shwilkinson.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

 

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

 

 Privacy Policy Updated November 2023